When do I get my retouches back?
Retouching typically takes 2-3 business days. We sometimes work with a high volume of images, so if you do not receive your completed shots back in this time frame please let us know and we will ensure they are sent back to you as soon as possible.
I don’t like my retouches; what do I do?
We consider retouching to be a collaborative process. We make general edits but recognize that each image necessitates different adjustments and every individual has different tastes. We will do our best to get you the best image possible, but we ask for your patience if certain edits are difficult and we need clarification.
What is a retouching “pass”?
We consider a retouching pass any time we complete adjustments. In other words, any time we open an image and save new adjustments for you.
How many retouching passes do I get?
We allow two retouching passes on the images. This includes the initial adjustments plus one additional pass of edits if you need further adjustments. Please be as specific as possible with your adjustment requests if you need a second pass. Further passes are charged as an "Advanced" retouch.